Keeping your home safe and secure
Security
All the homes we manage are fitted with secure doors and windows. The best ways to prevent burglaries and keep your home safe are to:
- keep doors, windows, and gates shut and locked
- leave a light on when away in the evening so that passers-by think someone is at home
- avoid leaving "I'm out" signs, such as for family and delivery people.
Home contents insurance
Your tenancy agreement does not cover the insurance of your home contents.
It is your responsibility to have home contents insurance to cover the cost of replacing your belongings in the event of a fire, theft, or damage.
Fire safety
Smoke alarms
Your home's smoke alarm could save you and your families life. It is important to make sure that it is working properly, so that you are alerted in case of emergency.
Keep your smoke alarm in top condition by:
- testing your alarm weekly
- cleaning the alarm twice a year with a vacuum cleaner (the soft-brush attachment)
- changing the alarm's battery each year
- making sure no one tampers with your alarm
- if you are concerned that your alarm may be faulty, report it online or call 0800 085 1313
Communal areas
Keep yourself and your neighbours safe and don't store personal possessions in your communal areas. These can get in the way of an escape during an emergency and pose a fire risk.
Gas safety and fumes
Your gas heating appliances are serviced annually.
If you suspect a gas leak or smell of fumes, call the National Grid immediately on 0800 111 999.
Open the windows to get clean air in and turn off your gas supply at the meter. Do not operate switches as a spark could ignite a gas leak.
We are unable to service your own gas appliances, such as cookers and gas fires. However, our gas contractor will carry out and document a visual inspection to make sure your appliance is safe to use, and inform you of any defects.
Oil, solid fuel and air-source heat pump inspections
We carry out annual inspections and safety checks for oil, solid fuel and air-source heat pump systems to make sure they are working correctly and efficiently.
Electrical safety
Almost half of all home fires in the UK are caused by electricity, which is why it is important to treat electricity with care and respect.
Keep yourself and your family safe and:
- don't use appliances with worn or damaged cables
- keep portable mains-operated appliances out of the bathroom and away from water
- if you think an appliance is faulty, don't using it and have it checked at once
- be careful to not overload sockets with adaptors
- always unplug an appliance before working on it
- look for the CE mark, the BEAB mark, BSI safety mark or British Standard number when buying electrical appliances.
Damp and mould
Get in touch at the first signs of damp or mould to help us tackle the problem.
Check if you have trickle vents on your windows and check if they are open.
Check if your extractor fan in good working order. If it is not, you can report it to us on 0800 085 1313
It is recommended that your home is heated at a steady 18 to 21 degrees. We understand that the cost of living is making this difficult for a lot of people. There is support available to help make sure you can heat your home adequately.