My South Cambs:

Tell us about your experience with our website

We have launched a short survey to help us deliver website improvements for residents and businesses across our district. This is your chance to say what you think we are getting right and where we need to get better.

Fire safety advice

Following an investigation it is believed that a fatal flat fire in Kings Hedges started accidentally, and the most probable cause was an electric bike that was charging.

We want to share some important safety advice from the fire service on how to safely charge electric bikes or scooters. All our council homes are provided with a smoke detector. Take a moment to test your smoke detectors today. If there are any issues contact us on 0800 805 1313

Feedback and complaints

South Cambridgeshire District Council is committed to being ‘A Modern and Caring Council’, as set out within our 2020-2025 Business Plan. This means providing customers with high-quality services, including efficient, transparent, and open feedback and complaints handling processes, as set out in our feedback and complaints policy [PDF, 0.3MB]

Feedback

We encourage customers to provide feedback, whether good or bad, about the services that they have received. Feedback is used to plan how we will deliver and improve our services going forward.

Complaints about the Council

We recognise that sometimes we make mistakes, and that this can lead to complaints that require an investigation and response.

Councillor Code of Conduct

For information on the Councillor Code of Conduct, please read our codes and protocols.

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