Report a food complaint
Before reporting a food complaint please check the food premise address with find my local council to make sure the correct local authority have the enforcement powers to deal with the complaint.
You can use this form to report:
- undercooked food
- food that is out of date
- poor hygiene conditions
- people smoking in kitchens, store rooms or preparation rooms
- pets or animals in kitchens, store rooms or preparation rooms
- sightings of vermin or pests on food premises
- levels of cleanliness in kitchens, store rooms or preparation rooms
- food handling practices
Handling food complaints
If you are complaining about a food item please make sure you:
- reseal food and put it in a safe place, for example a refrigerator or freezer
- do not tamper with the food
- keep all packaging and other packs that are of the same type for the officer to examine
- avoid eating remaining products in the pack
- keep your purchase receipt.
Once you pass a food complaint to us, we will consider the complaint in the context of normal food production/sale and decide what course of action to take. There are various options that we will discuss with you when the officer calls to collect the food or complete the food complaint form. We decide what action to take.
We will ask you whether you are willing to give evidence in Court, this may be in person, or more likely via a Witness Statement. This is essential if we are going to take formal action.